Course Duration: 40 Hrs
Course Duration: 40 Hrs
Software for Enabling Customer Relationship Management (CRM) Without Compromise
In an environment where many companies have lost sight of the real meaning of customer relationship management (CRM), it’s critical to remember what CRM is about. It’s about acquiring and retaining customers, improving customer loyalty, gaining customer insight, and implementing customer-focused strategies. A true customer-centric enterprise helps your company drive new growth, maintain competitive agility, and attain operational excellence.
That’s why SAP has introduced “CRM without compromise.” We’ve listened to the needs of our customers – for rapid adoption and user productivity, quick time to value, and seamless, best-practice operations between front- and back-office. You can avoid CRM tradeoffs with applications that are:
Simple - Drive user uptake and effectiveness with an intuitive, Web-based user interface that’s unified across our CRM solutions – delivering deep CRM software capabilities uniquely tailored for business users.
Flexible - Choose the right CRM solution for the right situation with flexible deployment models that include on-premise, on-demand, and hybrid.
Comprehensive - Provide an exceptional and consistent customer experience with front-office capabilities for all channels across marketing, sales, and service; embedded analytics; and end-to-end, industry-specific processes – delivered on the proven SAP platform. SAP CRM software has helped the best-run companies in more than 25 industries make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness, streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.
CRM Software from SAP: Act Immediately, Grow Strategically Without Compromise.
SAP offers CRM on-demand options that are easy-to-use, Web-based, and available on a subscription basis. With SAP, organizations can act immediately to improve sales, service, and marketing effectiveness – while still keeping strategic options open and without compromising cost-effectiveness or user adoption.
What is CRM?
Short form for Customer Relationship Management. CRM entails all aspects of interaction a company has with its customer, whether it is sales or service related. Computerization has changed the way companies are approaching their CRM strategies because it has also changed consumer buying behavior. With each new advance in technology, especially the proliferation of self-service channels like the Web and WAP phones, more of the relationship is being managed electronically. Organizations are therefore looking for ways to personalize online experiences (a process also referred to as mass customization) through tools such as help-desk software, e-mail organizers and Web development apps.
CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth.According to one industry view, CRM consists of:
Operational - automation or support of customer processes that include a company’s sales or service representative
Collaborative - direct communication with customers that does not include a company’s sales or service representative (self service)
Analytical - analysis of customer data for a broad range of purposes
Operational CRM provides support to “front office” business processes, including sales, marketing and service. Each interaction with a customer is generally added to a customer’s contact history, and staff can retrieve information on customers from the database when necessary.One of the main benefits of this contact history is that customers can interact with different people or different contact channels in a company over time without having to describe the history of their interaction each time.Consequently, many call centers use some kind of CRM software to support their call center agents.
Collaborative CRM covers the direct interaction with customers, for a variety of different purposes, including feedback and issue-reporting. Interactions can be through a variety of channels, such as web pages, email, automated phone (Automated Voice Response AVR) or SMS. The objectives of collaborative CRM can be broad, including cost reduction and service improvements.
Analytical CRM analyzes customer data for a variety of purposes:
Design and execution of targeted marketing campaigns to optimize marketing effectiveness
Design and execution of specific customer campaigns, including customer acquisition, cross-selling, up-selling, retention
Analysis of customer behavior to aid product and service decision making (e.g. pricing, new product development etc.)
Management decisions, e.g. financial forecasting and customer profitability analysis Prediction of the probability of customer defection (churn). Analytical CRM generally
makes heavy use of predictive analytics.
# Organizational Management
# Business Partner
# Extended Relationship Management
# Territory Management
# Product Master Data
# Transactions Management
CRM Partner Function Basic Functions
# CRM Sales
Active with wizards
# Third Party Sales
# CRM Pricing
# Free Goods
# Marketing Class
# Marketing Campaign
# Web UI(User Interface)
Accelerated SAP (ASAP)
SAP Net Weaver – Business Intelligence
SAP Business Intelligence – BI Modeling
AP Net Weaver and BI: Overview, Positioning and Fundamentals
Modeling Characteristics and Key Figures
Modeling DSO Objects and InfoCubes
Special Modeling Aspects
Objects in the BI Data Warehouse Layer
Data Acquisition and Transformation from SAP Source Systems
Data Acquisition from Other Systems
Other Info Providers
Administration of Data Targets
Introduction to Query Performance Optimization
SAP Business Intelligence – Reporting & Analysis First Steps in the BEx Query Designer
Exceptions and Conditions
Introduction and overview of Query Designer and Web Application Designer(WAD)
Data Transfer with the Service API
Open Hub Service
Features of Info School
Course Duration: 45 Hrs.
SAP MM (Materials Management)
Unit 3 Master Data
Unit 4 Purchasing
RFQ – Request for Quotation
Unit 5 Document Types for Purchasing Documents (PR, PO, RFQ, Contract and Schedule Agreement)
Unit 6 Release Procedure for Purchasing Documents
Unit 7 Conditions or Pricing Procedure or Price Determination
Define Schema Determination
1. Determine Calculation Schema for Standard Purchase Orders
Unit 8 External Services Management (ESM)
Procedure for Services
Unit 9 Inventory Management (IM)
2. Goods Issue – GI
3. Transfer Posting – TP
Unit 10 Physical Inventory (PI)
Unit 11 Special Stocks and Special Procurement Types
Unit 12 Valuation and Account Determination
Unit 13 Valuation and Account Determination
Unit 14 Integration with Other Modules
Unit 15 Additional Topics Covered
Course Duration:40 Hrs
APPLYING INNOVATION TO YOUR CAREER!
Have you ever worried about you job is being underpaid? Have you ever thought that you have reached saturation in your Career?
This HR training is designed to start with a basic overview of the module and end with advanced knowledge of configuration and testing. Attendees will get a certification oriented course material and homework assignment to simulate real life projects.
The SAP HR training enables companies to effectively manage information about the people in their organization. It is integrated with other SAP modules and external systems. From the Organization Management perspective, companies can model a business hierarchy, the relationships of employees to various business units and the reporting structure among employees.
The Personnel Administration (PA) sub module helps employers to track employee master data, work schedules, salary, training and benefits information. The Personnel Development (PD) functionality focuses on employees’ skills, qualifications and career plans. Finally, the Time Evaluation and Payroll sub modules process attendance and absences, gross salary and tax calculations, and payments to employees and third party vendors.
SAP HR Course Overvie
Enterprise Structure Personnel Structure
Personal Management (Personal Administration)
Organization Data Recruitment
Features of Info School
Course Duration: 40 Hrs
What is ABAP?
ABAP is one of the many application-specific fourth-generation languages (4GLs) first developed in the 1980s. It was originally the report language for SAP R/2, platform that enabled large corporations to build mainframe business applications for materials management and financial and management accounting.
ABAP used to be an abbreviation of Allgemeiner Berichtsaufbereitungsprozessor, the German meaning of “generic report preparation processor”, but was later renamed to Advanced Business Application Programming. ABAP was one of the first languages to include the concept of Logical Databases (LDBs), which provides a high level of abstraction from the basic database level.
The ABAP programming language was originally used by developers to develop the SAP R/3 platform. It was also intended to be used by SAP customers to enhance SAP applications � customers can develop custom reports and interfaces with ABAP programming. The language is fairly easy to learn for programmers but it is not a tool for direct use by non-programmers. Good programming skills, including knowledge of relational database design and preferably also of object oriented concepts are required to create ABAP programs.
Introduction to ERP
Introduction to SAP & R/3 Architecture
Introduction to ABAP/4
Selection screen Introduction
Open SQL Statements
Dialog / Module Pool Programming/ Transactions
Include Programs in MPP
Batch Data Communication
Writing print program and designing layouts
Runtime Analysis & SQL Tracing Cross Applications
Features of Info School
Course Duration: 40 Hrs
SAP SD application components fulfill many of the international requirements that support the sales and distribution activities with functions. It helps to optimize all the tasks and activities carried out in sales, delivery and billing. Key elements are: Pre sales support, Inquiry processing, Quotation processing, Sales order processing, Delivery processing & Billing.
This configuration course of SAP SD covers the latest release of SAP ERP Central Component 5.0 and 6.0. The course focuses on the complete end-to-end implementation of functionality related to the Sales and Distribution (SD) module. It will be helpful to SAP professionals’ who desire to utilize the SD module to its fullest capability
SAP SD Course Content:
1. Sales Overview:
1.1 Process in Sales and Distribution.
1.2 Basics in Sales and Distribution transaction.
2. Enterprise Structure overview:
2.1 Overview of Enterprise structure in Sales.
2.2 Definition and Assignment of Organizational Elements.
3. Creating Master Data:
3.1 Customer Master Data.
3.1.1 Partner Functions.
3.1.2 Defining Account Groups for Partner Functions.
3.1.3 Creating & Assigning Number Ranges.
3.2 Material Master Data
3.3 Customer Material Info Records
3.4 Conditions Master Data
4. Sales Documents Processing:
4.1 Sales Document Structure.
4.1.1 Document Types & Functionalities.
4.1.2 Customizing Doc Types & Assigning to sales Areas.
4.1.3 The behavior and control of sales docs.
4.1.4 Sales doc types and its comparison.
4.2 Item Category Control & Determination.
4.3 Schedule line Categories Control & Determination.
4.4 Understanding of Document Flow.
5.1 Introduction to Pricing
5.2 Condition Tables
5.3 Access Sequence
5.4 Condition Tables
5.5 Pricing Procedures Determination.
6. Basic Functions: (Condition Technique)
6.1 Free Goods Determination.
6.2 Material Determination.
6.3 Material Listing / Exclusion.
6.4 Revenue Account Determination.
6.5 Cross Selling.
7. Copy Controls and Incompletion Procedure
8. Credit Management:
8.1 Credit Control Area.
8.2 Defining Credit Groups.
8.3 Defining Risk Category.
8.4 Automatic Credit Control.
9.1 Configure delivery processing to meet customer needs.
9.2 Understand the Basic Delivery Process.
9.3 Configuration of the Outbound Delivery structure.
9.4 Create Transfer order.
9.5 Management of the Good Issue Process
10. Outline Agreements Overview:
10.1 Understanding of outline agreements.
10.2 Sales doc types for different outline agreements.
10.3 Quantity contract.
10.4 Scheduling agreements, Value contract.
11. Special Sales process and its Transaction:
11.1 Cash Sales Process
11.2 Rush Order
11.3 Third Party Sales Process.
11.4 Consignment Sales Process.
11.4.1 Business Process & its various special issues.
11.4.2 The Nature of the order types: Fill-up, Issue
Pickup & Returns.
12. Billing Process:
12.1 What are Billing Docs & Creation of Billing Docs
12.2 Basic Functions in Billing.
12.3 Credit Memo.
12.4 Debit Memo.
13. Advanced Topics:
13.1 BOM: Bills of Materials & its purpose in sales process.
13.2 Inter Company Sales Process.
13.3 Availability Check with Product Allocation
14. Project Methodology:
14.1 Real Time Business Scenarios.
14.2 ASAP Roadmap (Methodology).
14.3 Real time Business Process Procedure.
14.4 Project Templates.
Course Duration: 40 hrs
FINANCIAL ACCOUNTING AND GLOBAL SETTINGS
GENERAL LEDGER ACCOUNTING
G/L OUTGOING PAYMENTS
G/L INCOMING PAYMENTS
A. Balance interest calculation
B. Item interest calculation
|1.||Create number ranges for|
|2.||Define forms for company codes|
|3.||Define interest indicator|
|4.||Define interest on arrears|
|5.||Define reference rates|
|6.||Time dependent terms|
|9.||Automatic posting for interest calculation|
|10. Assign interest indicator to customer|
|11. Sales12. Run item interest calculation|
FOREIGN CURRENCY EXCHANGE
TERMS OF PAYMENT FOR CASH DISCOUNT
MANUAL CHECK PAYMENT METHOD
CASH DISCOUNTS FOR ACCOUNT PAYABLES
AUTOMATIC PAYMENT PROGRAM
VENDOR CREDIT MEMO
PARTY STATEMENT ACCOUNTS
SALES TAX / PURCHASE TAX
SPECIAL G/L ACCOUNTS
DOWN PAYMENTS FROM CUSTOMERS
DOWN PAYMENTS TO VENDORS
BILLS OF EXCHANGE
A. Month end closing
B. Year end closing
A. Month end closing
B. Year end closing
INTEGRATION WITH FI AND MM
TAX CALCULATION PROCEDURE
POSTING AMOUNT AND DEFAULT TOLERANCE GROUP
SAP, it stands for ”Systems Applications and Products in Data Processing”
SAP is the keyword that does not have any slowdown in the market. The graph of SAP so far has never seen the ground, but always seeing upward growth among the population. The job opportunities are in IMPLEMENTATION, CUSTOMIZATION, SUPPORT, SCALING, MAINTENANCE, JOB UP GRADATION Overseas Opportunities in all countries around the GLOBE.
SAP is basically divided into three categories:-
ABAP- Advanced Business Application Programming.(Programming/Coding)BASIS-Business Application System Information Source.(Hardware/Networking/BW-Business Intelligent Warehousing.(Developing)
FICO- Financial and Controlling.(Pure financial sector)
HRM-Human Resource Management.(HR Department)
SD-Sales and Distribution.(Marketing)
PM- Project Management.
PS- Project System.
PLM- Project Life Cycle Management.
New Dimensional Modules:-
CRM-Customer Relationship Management.(Marketing)
SCM-Supply Chain Management.
SRM-Supply Relationship Management.
APO-Advanced Planning Optimizer.
QM-Quality Management.(Software Testing)
SEM-Strategic Enhanced Management.
EHS-Environmental Health and Safety.
Is-Retail (Retail field)
Oil and Gas-(Up streams and Low streams)
ABAP + HR
ABAP + SD
ABAP + FICO
Dual Specialization is available for all SAP modules.
***All the courses can be pursued Full time/Part time/Weekend basis/Online/Fast track also.
Info School, the leading Global Talent Development Corporation and Asia ’s one of the largest IT trainer, entered into a strategic alliance to offer Education to future SAP consultants in world-leading business software.
Enterprise Resource Planning and related applications provided by SAP.
Info Schoolis a leading Global Talent Development Corporation,
building a skilled manpower pool for global industry requirements.
The company which was set up in 1997, to help the nascent IT industry overcome its human resource challenges, has today grown to rank among the world’s leading talent development organizations offering learning solution to Individuals,
Info School training in IT, Business Process Outsourcing, Banking, Finance and Insurance, Executive Management Education, and Communication and Professional Life Skills, touch five million learners every year.
Info School expertise in learning content development, training delivery and education process
management make us the most preferred training partner, worldwide.
SALIENT FEATURES :-
ADVANTAGES OF SAP R/3 FOR INDUSTRIES :-
1. One time Investment
2. Improved business performance and work processes.
3. To get into MNC,s easily without Reference.
4. To earn more than 4-6lacs P/A for Fresher’s.
JOBS IN SAP:-
This is the only package in ERP that provides various shifts and tastes in job opportunities including the Technical, Functional and New-Dimensional segments of SAP.
1. Implementation jobs
2. Customization job
3. Maintenance jobs
4. Scaling project jobs
5. Endures jobs
6. Business development jobs
7. Consulting jobs etc